Quálitas
A Claim on Your Vehicle Insurance Policy
Quálitas provides a toll free number with English and Spanish bilingual agents available at all times to take your report. To file a claim on your car insurance policy, please promptly call this toll free number:
+1-800-004-9600
This number is also shown as:
01-800-004-9600
Do not wait to report your claim. Do not depart Mexico with the expectation of filing your claim from outside Mexico.
Quálitas Puerto Vallarta
The Puerto Vallarta office of Quálitas is located at:
, C.P. 48310
Other Quálitas offices may be located via this pdf document.
Important Things to Do In the Event of a Loss
Prevent further damage.
If the vehicle or other covered property is damaged, you must take all reasonable steps to protect it from further damage.
Notify the police or local authorities.
If your property has been stolen or vandalized, you must immediately notify the police and file a police reports.
In the Event of a Claim
Remain calm.
Do not leave the scene.
Be prepared to report to Quálitas the following information on who, when, where, what, and how the loss occured:
Who
Name, address and phone number of person reporting the claim
Policyholder's name and policy number
Contact information for:
Vehicle operator, passengers
Owners of other vehicle(s) involved (if applicable)
Other vehicle(s) insurance compan(y/ies) and policy number(s) (if applicable).
Injured parties
Eyewitnesses
Legal counsel (if applicable)
Insurance agent or broker
Any law enforcement personnel and number of any official report
When
Date and time of loss
Where
Location of loss
If the vehicle is moved, you must inform the insurance company of its new location
What
Facts and circumstances
Nature of damage or injury
For vehicle(s) involved, the vehicle:
Make (e.g.
Ford
)Model (e.g.
Explorer
)Year of Manufacture
Type (e.g.
SUV
)Color
License plate numbers
Equipment or personal property
How
Description of loss - How did it occur?
