Mapfre Mexico
A Claim on Your Health Insurance Policy
Mapfre Mexico, also known as Mapfre Tepeyac, provides a toll-free telephone number with English and Spanish bilingual agents available at all times to take your report. To file a claim on your health insurance policy please promptly call this toll free number:
+1-800-365-0024
Or from Central Médica, try:
- +52-46-75-02
The number to call for travel medical assistance is:
(Note: this number is attended at all times.)
01-800-719-1300
Or from Mexico City, try:
- +52-54-80-38-14
Do not wait to report your claim. Do not depart Mexico with the expectation of filing your claim from outside Mexico.
Mapfre Tepeyac
The Mexico City headquarters office of Mapfre Tepeyac is located at:
, C.P. 52786
In the Event of a Claim
Remain calm.
Be prepared to report to Mapfre Mexico the following information on who, when, where, what, and how the loss occured:
Who
Name, address and phone number of person reporting the claim
Policyholder's name and policy number
Contact information for:
Home owner
Injured parties
Eyewitnesses
Legal counsel (if applicable)
Insurance agent or broker
Any law enforcement personnel and number of any official report
When
Date and time of loss
Where
Location of loss
What
Facts and circumstances
Nature of damage or injury
Equipment or personal property
How
Description of loss - How did it occur?
