ACE Seguros
A Claim on Your Boat Liability Policy
ACE Seguros
provides a team of English and Spanish bilingual agents available at all times to receive your report. To file a claim on your Mexico liability insurance policy for boat or yacht, please promptly call this number, toll free:
+1-800-223-8687
This number is also shown as:
+1-800-ACE-TOUR, or
01-800-223-8687
Do not wait to report your claim. Do not, for instance, depart Mexico with the expectation of filing your claim from the USA.
ACE Mexico Headquarters
The address of ACE Seguros's corporate headquarters in Mexico City is:
, C.P. 05120
Important Things to Do In the Event of a Loss
Prevent further damage.
If the vessel or other covered property is damaged, you must take all reasonable steps to protect it from further damage.
Notify the police or local authorities.
If your property has been stolen or vandalized, you must immediately notify the police and file a police reports.
In the Event of a Claim
Be prepared to report to ACE Seguros the following information on who, when, where, what, and how the loss occured:
Who
Name, address and phone number of person reporting the claim
Policyholder's name and policy number
Contact information for:
Vessel operator, passengers or guests
Owners of other vessel(s) involved (if applicable)
Other vessel(s) insurance compan(y/ies) and policy number(s) (if applicable).
Injured parties
Eyewitnesses
Legal counsel (if applicable)
Insurance agent or broker
Any law enforcement personnel and number of any official report
When
Date and time of loss
Where
Location of loss
What
Facts and circumstances
Nature of damage or injury
Vessel(s) involved
Equipment or personal property
How
Description of loss - How did it occur?
